Shipping

Which shipping company will deliver my package?

Your package will be shipped by either FedEx or DHL.
You cannot choose the shipping company.
We will choose the best shipping company for you.

Where does my order ship from?

All of your orders ship from Japan.

How long before my order ships?

When in stock, your order will be shipped within 3 business days of confirming your order.
After the shipment, you can't cancel your order.

Our distribution center would be closed during weekends, Japan National Holidays, and New Year Holidays (One week from the end of December to the beginning of January).

How long does it take to receive my order?

Shipping takes 3-5 business days via FedEx or DHL from Japan.

Our distribution center would be closed during weekends, Japan National Holidays, and New Year Holidays (One week from the end of December to the beginning of January).

Where is my order?

For all shipped packages, we'll send you the tracking number in an email.

Is there a customs duty?

Depending on your country of residence, you may be required to pay customs duties when you receive your order.
Please be aware of this in advance.

Can I cancel my order?

Your order cannot be cancelled after we have shipped the goods.
We will charge you for shipping and return shipping.